Privacy Policy

Long Island HVAC Repair ("we," "us," "our") respects your privacy. This policy explains what information we collect, how we use it, and the choices you have.

Information we collect

We collect information you provide directly — name, phone, email, service address, ZIP code, and details about your HVAC system or service request. We also collect technical data automatically (IP address, browser, device, pages viewed) and information from cookies and similar technologies.

How we use your information

We use your information to schedule service, deliver quotes and confirmations, communicate about your appointment, process payments, improve our website, prevent fraud, and comply with legal obligations. We may also send service reminders, promotions, and customer satisfaction follow-ups.

SMS / text messaging

If you provide a mobile number and consent, we may send appointment confirmations, dispatch updates, and follow-ups. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for assistance. Mobile opt-in data and consent will not be shared with any third parties.

Sharing your information

We do not sell your personal information. We share information only with service providers who help us operate (scheduling, payments, email/SMS delivery, analytics), or when required by law. All processors are contractually bound to protect your data.

Cookies & analytics

We use cookies and tools like Google Analytics and Google Tag Manager to understand site usage and improve performance. You can manage cookies through your browser settings. We honor Global Privacy Control signals where applicable.

Data security

We use industry-standard administrative, technical, and physical safeguards to protect your information. No system is 100% secure — please contact us immediately if you believe your data has been compromised.

Your rights

You may request access, correction, or deletion of your personal information. To exercise these rights, email service@longislandhvacrepair.com or call (516) 667-0911. We respond within 30 days.

Children's privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children.

Changes to this policy

We may update this policy from time to time. The "Last updated" date below indicates when it was last revised. Continued use of our services after changes constitutes acceptance.

Contact us

Questions? Email service@longislandhvacrepair.com or write to 25 Knoll Ln, Levittown, NY 11756.